In cooperation with the U.S. Consumer Product Safety Commission, Cooper Lighting is conducting a Safety Recall of certain Metalux Optimized High Bay (OHB) LED light fixtures manufactured and sold between April 2020 and May 2025. Based on a limited number of reports, the LED’s board can overheat causing the lens or nearby combustible materials to ignite, posing a fire hazard.
Additionally, in some instances, the LED’s board may not be properly secured, allowing the energized board to contact the lens or nearby combustible materials, posing a fire hazard. While the likelihood of this occurring is low and no injuries or claims of damage to property surrounding the products have been reported, Cooper Lighting is taking proactive action to repair or replace all potentially affected fixtures.
To schedule a repair or replacement, contact the recall hotline at 800-954-7228 from 8 a.m. to 5 p.m. ET Monday through Friday, visit Initiate Process or email [email protected].Affected Product(s)
This recall involves Metalux Optimized High Bay (OHB) LED light fixtures used indoors in commercial structures with high ceilings such as warehouses and commercial bays. The fixtures are painted white metal and measure between 2 feet and 4 feet in length and between 1 foot and 1.5 feet in width, with a plastic diffuser lens cover. The catalog number and date code are printed on the product label inside of the fixture channel cover, behind the tray and can be accessed by removing two screws. The date code is in a two digit mm/dd/yy format representing the month, day and year.| Catalog/SKU | Date Code | Photo |
|---|---|---|
| *OHB-60SE* | April 2020 through December 2022 |  |
| *OHBL-60SE* | October 2022 through May 15,2025 | |
| *OHBL-100SE* | October 2022 through May 15,2025 |
Frequently Asked Questions
Recall Portal: Claim Intake
Recall Hotline: 800-954-7228
Why are we taking this action?
Recalls & Product Safety Warnings - cpsc.gov
What communication has been sent to customers?
How will these products be repaired?
OHB-60SE: Fixture replacementHow or where should customers submit a claim?
Claim Intake or email [email protected]
Can an agent or distributor submit a rework claim on behalf of the end user?
Yes, but it is recommended that the end user submits so that they receive status updates, etc.
Will the customer receive a ticket number once they have submitted a claim?
Yes, the recall portal will generate a ticket number.
Are other OHB SKUs included in this recall?
No, this recall is only applicable to products with the following catalog numbers and date codes:
|
Catalog Number |
Date Code |
|
OHB-60SE |
April 2020 through December 2022 |
|
OHBL-60SE |
October 2022 through May 15, 2025 |
|
OHBL-100SE |
October 2022 through May 15, 2025 |
Will Cooper Lighting obtain written signoff from the customer confirming the replacements or repairs were completed?
Yes, service technicians will obtain formal signoff from the customer and provide a copy to Cooper Lighting.